How do I access the "NEW Turbotax Investor Center" to keep track of my crypto transactions? All I've gotten is either an error or it just logs me into my normal TurboTax dashboard.

[yoshl]

https://turbotax.intuit.com/personal-taxes/crypto-taxes/
I'd like to access these tools for 2022 taxes because I'm literally pulling my hair doing everything manually.

NEW! TURBOTAX INVESTOR CENTER
Your all-in crypto tax solution, all in one place
Invest smarter year-round with our free crypto tax software.*

I've had two things occur. 

1. Error message:

"Hmm, looks like we hit a slight snag in this section
Make sure your Internet is connected, and then select Try again or check back in a few minutes."

2. It logs me into the regular Turbo Tax dashboard. 

How do I access and use this tool? Thanks. 

[ee-ea]

Go here

https://blog.turbotax.intuit.com/turbotax-news/turbotax-investor-center-61197/

[yoshl]

The link on that blog post is the exact same one I posted. 

Nothing different. When I click and log in as directed, it gives me that same error message. 

[gmully]

Same here - I've been trying to access this for 4 weeks now and all I ever get is an error.  I've tried both Chrome and Firefox browsers on Windows 11.

[DoninGA]

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@gmully wrote:

Same here - I've been trying to access this for 4 weeks now and all I ever get is an error.  I've tried both Chrome and Firefox browsers on Windows 11.

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Have you tried this website? - https://turbotax.intuit.com/personal-taxes/crypto-taxes?

[gmully]

Yes, that is the site I've been trying to access.  Every time I click on "sign in to access" the next screen says "oops, looks like we hit a snag in this section"

[DoninGA]

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@gmully wrote:

Yes, that is the site I've been trying to access.  Every time I click on "sign in to access" the next screen says "oops, looks like we hit a snag in this section"

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Makes sure you are using a valid TurboTax/Intuit User ID.  I just accessed the website with one of my User ID's with no problem.  This is the screen presented after entering my User ID and Password.

[gmully]

I found the problem.  I have a pop-up blocker and once I disabled that, I was able to get past the error message.

Thanks,

[gibbor]

I'm having the same issue. It's absolutely ridiculous that an ad-blocker completely breaks the site. I guess I'll have to find a better alternative.

[ap100]

Thanks, same issue fixed by disabling pop up blocker. I can't believe this breaks the website!