Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit.

[dbovill]

BigHometax.com screwed me too.  This is the exact error I am getting and I purchased from them as well.  I have gone ahead and disputed this on my card.  I will never purchase anything from them again.  I would also recommend to everyone this has happened to to submit a nice review about their experience with them.  Sigh....

[SpiffyTaxDaddy]

Why are you angry at TurboTax?   You bought from a scammer trying to save a dollar.    

[Federico]

I had the same problem

** I fixed it calling TurboTax and (Help-->pay by phone) the $25 for State e-filling for my Turbotax Premier.

** THANKS to the users who posted the soulution before me

** I bought it at Guifff.com.  I did a search before and nobody marked it as a bad site

NOW,  to all who say it is our bad.  **I disagree**

Intuit is a company with $14.37 Billion in revenue This is $14,370 Million!!!

They have one main product, Turbotax. it is their responsibility to make it is reliable on every phase. 
We use them because we believe they are reliable, if we feel they are not, we would use a different provider. The customer experience is important to keep user trust on the service.

They could have implemented many different validation processes. If the activation-key was not valid (and it is not clear if it was, or was not valid) they had to deny my registration since the beginning. If the key was already associated with another account, they had to notify me immediately. If the other account used the key after me, he had to be notified, and I should have received a warning.  Anyway, if they had promptly notified the issue, than I could have blocked the payment to Guiffin.com on my CreditCard. There are a lot of options to make the process more secure, and form a $15B company I expect they do not fail on the very basic steps.

[Marty1352]

I got the same issue. I purchased from Guifff. I was on the phone with Intuit for couple of hours. nothing! return it to merchant and come buy from us. or pay and do it on intuit online! they should automaticaly block the key or at least notify you before you spend hours or days inputting all the info.  the pay by phone option is nowhere to be found on Mac version if anyone has a fix, please share!

[amybeth7367]

For those who ordered from Big Home Tax, I have the fix. 

Text them at [phone number removed] and they will send you a new license code. 

Then go to Help on the toolbar
Select "switch product"
Then select "activate new product"

Turbotax software will close and you need to re-open TTax and enter the new license. 

once I did that, I was able to fill out the payment informatio an de-file my state taxes. 

[SourGrass]

You've saved my life! The TurboTax Help Desk spent three hours trying to debug TurboTax 2024, but they couldn't help. Why didn't they offer me the pay-by-phone option? They got paid for those three hours, but I didn't. :(

[JotikaT2]

Please see the following link for more details on how you can purchase TurboTax Desktop.

Where can I purchase authentic TurboTax Desktop software?

[williamsarokin]

I'm more angry at Turbo Tax than the retailer.  I spent hours in numerous phone calls trying to sort this out.  Ttax should have rejected the serial number when I was first installing it.  Ttax NEVER said there was a problem with the number, even after numerous calls to tech support.  I only found out here what the issue was.  I finally got a new SN from Big Home but it was for a different version and I had to pay Ttax an additional $60 to file my taxes.  Intuit and Ttax totally dropped the ball and cost me many hours of valuable time.  It shows a nasty disregard for their customers.

[whateverittakes]

Thanks so much! I contacted Big Home as you suggested, got a new serial number and it worked.

[Cuse44]

Thanks for the help @amybeth7367 ! Big Home Tax responded within minutes. 

[LeeL1]

amybeth ... you are awesome.  I too purchased from BigHome and had this problem.  I followed your instructions and am good now.  TY.

BTW ... for anyone reading, the number to text to BigHome is on your purchase receipt.

[RFimea]

Is BigHomeTax legit?

[RFimea]

I think Big Home Tax made mew pay with Pay-Pal?

[RFimea]

Text Big Home Tax at the number listed on their website, for a new activation code.

[whateverittakes]

@RFimeaAre they legit? That's the question. Did they knowingly sell products with invalid codes, possibly selling the same code more than once? The only thing we know for sure is that when confronted with the problem they gave purchasers the solution to fix it. In my case, enough time had passed that I couldn't dispute the credit card charge but they still helped me.

I'll probably play it safe next year and buy from Amazon or Walmart.