Say thanks to what? The cleverly worded DECEIT that you, as a Turbotax employee, a plant placed here to do so? I don't think so. Let's get some facts straight.
The fact is that when you look at the list of Turbotax products, it purposely gives minimal information, and doesn't reveal that you are entitled to, with Desktop Premier, to get a CPA or EA.
You skirt the issue by talking about LIVE and not even addressing DESKTOP Premier but pushing LIVE the pricing of which is absurd. You may as well take your taxes to a CPA for another $50.
Turbotax cleverly and deceitfully uses the term "Tax Specialist" now, which any person would equate with a "Tax Expert." Using oblique terminology is TT's game. "Tax Specialist" or "Tax Expert" should mean the same thing, and you know it as well as I know it.
It is absurd to say a customer with Desktop Premier is not entitled to speak for free to a "Tax Expert.". EVERY time I have from tax year 2018 back to 2014 and further, put in a request for "Complex Tax Issues" or "Schedule D", etc., I would always get a CPA or an EA, and everyone of them told me I was entitled to talk to them as I had Desktop. And, I would receive emails, all of which I have as PROOF, from the CPA's summarizing what we discussed and any recommendations they made to me. Nothing has changed from 2018 to 2019 in this matter. Nothing to that effect is on your website. So, whose ZOOMIN' who??
I called today your Customer Support agent who argued that Desktop Premier is not entitled to talk to a Tax Expert. The incompetence of your agents is pitiful. She claimed she would connect me to the Tax Expert line and that I would hear a recording telling me I would be paying to talk to one. Your phone system, which has malfunctioned for YEARS, and nothing is ever done about it, as I was disconnected to a dial tone right after her "transfer."
I call back, and select for a callback. When the callback comes, the voice says, "This is Turbotax calling you back", but failed to say, if this is John Doe, press 1 to be connected. It simply then immediately went to say, "Sorry we couldn't get ahold of you. Call back if you need assistance." What a sham operation!
You, Jeanne LO, TurboTax "Specialist" don't tell the truth. The only thing Live offers over Desktop is that you get a CPA to do a "Final Review" of the return prior to filing it. Wow, I can certainly live without that for another $100. This saturated marketing of Live, I find utterly despicable.
I can purchase Desktop Premier for $69.95 at Costco, and not pay the nearly double from Turbotax directly. So, who is really losing out because of their purposeful obliqueness and ever increasing charges? TURBOTAX!
