Fed & State e-File Rejected (xml data failed schema validation)

[maiakphotography1]

I've tried to eFile twice and both times it's been rejected. TurboTax tells me "The XML data has failed schema validation. This return was not e-filed due to a timing issue or a processing error that has been corrected. No changes are needed ... it just needs to be e-filed again. If the reject continues you may need to print and file this return by mail."

This is really annoying. Anyway to fix it?

[abluegrape]

same issue happening here, same error, same "fix" offered by turbotax.

[mesquitebean]

@ maiakphotography1 

@ abluegrape 

Is your rejection code X0000-005?  If so, that makes at least 3 users I've encountered with this in the last hour or so.   That's an unusual cluster for this uncommon rejection code.  Something may be trending.

I'm curious if it's linked to a particular state.  What state are each of you filing?

If no one offers a suggestion in this user forum, here's how to reach Customer Support.

Hours:  (corrected) 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

[abluegrape]

Yep, same rejection code X0000-005. 


Filing Federal and CT State. 

[curth]

Count me as another one. I'm trying my 3rd time to refile. The error code being returned is: X0000-005

Am filing an AZ return with my federal return.

[abluegrape]

Just rejected a second time after following the TurboTax instructions to "fix" it. I'm at a loss...

[abluegrape]

Federal return rejection
Reject Code X0000-005

Description of error:

The XML data has failed schema validation.

What needs to be done:

This return was not e-filed due to a timing issue or a processing error that has been corrected. No changes are needed to your tax return, it just needs to be e-filed again. Open the rejected return, review it for errors, and resubmit the return for electronic filing. If the reject continues you may need to print and file this return by mail.

[mesquitebean]

OK, I'm reporting it to a forum Moderator who will have TurboTax investigate, but they may not be around on Sunday, so it might be tomorrow before they see it. 

Hold off for now, and see if the problem recurs tomorrow. Maybe some server will reset overnight.

If it's still present tomorrow, call Support to report it (instructions provided above), and they may need to question you.

There's also another thread you can follow to see if anyone posts there.

https://ttlc.intuit.com/community/taxes/discussion/re-my-return-has-been-rejected-three-times-with-t...

[abluegrape]

third rejection. :( currently on the phone with a specialist. 

[mesquitebean]

---

@abluegrape wrote:

third rejection. :( currently on the phone with a specialist. 

---

I didn't realize they were open today.  They had been closed on weekends the last 6-7 weeks.   I guess they've started weekend hours again now that it's closer to filing deadline.

[DoninGA]

@mesquitebean  Go to the Lounge - https://ttlc.intuit.com/community/connect-with-others/discussion/kyi-upcoming-end-of-season-hours-ch...

Monday, 06/15/20 – Tuesday 07/14/20  (In Season Hours)

5:00am – 9:00pm PT, Monday thru Sunday

[DoninGA]

Oooops, sorry....Just noticed you do not have the Champ indicator.

[Engegl]

I have the same thing happening. I have tried twice to submit today with the same error and same response from turbo tax. t

[Engegl]

I have the same error code and I am filing from Illinois.

[rt2al220]

I am having the same issue with my tax return.   I submitted my son's return and it went through.