Error message “Oops! It appears there was a drop in our connection” issue

[Dmhpkh]

Hi, I’m currently getting the dropped connection now.  Today is March 25.

[BillO2]

All set.  Return eFiled and accepted by the IRS.

Deleted the Fidelity 1099-B.  Used the alternate procedure to enter the summary data.  Then followed the Turbotax screens to upload a .pdf of that deleted 1099-B, all 88 pages, for passing along to the IRS as part of the eFile.  Finished the rest of the return.

Ran the checks, came out clean.  eFiled.   Done.

Remaining trick is to get a copy of all the worksheets for next year.  For that data, you have to wait until the return is accepted by the IRS, then go back into the return to "Amend".  That will open up additional options on the "Print" screen, where you can download the return with all worksheets.  Then just exit.  No changes are made to the return that was eFiled.

[SForrestLO]

@Dmhpkh 

If you are filing with TurboTax online, please do these: 

• Check your internet connection.  Try to log out and sign back in the program. 
• Clear your cache and sign back into the program.   To clear cache, click here: Cache
• You may also try a different browser.

[DC71Mainz]

This was my problem yesterday but I solved 1/2 of it:

I elected to file only the Federal return and it worked just fine. When I tried to file the state, I got the same problem/error messages, and "continue" did not function. It's the $25 payment for the state filing which you (TurboTax) are not allowing the user to process and enable e-filing of the state return.  

Yesterday I tried e-filing both Federal and State. Then I tried the above. Software programming problem with TurboTax is my cal.

DC71Mainz

[Cass0317]

Has your Federal return been accepted by the IRS? You can check your e-file status here: How do I check my e-file status? When you e-file your federal first, you'll have to wait until that return has been accepted before you can e-file your state.

Please see the TurboTax article below for more information:

How do I e-file my state after I already filed my federal?

@DC71Mainz

[rschiller9]

I solved this problem last year by switching from online to downloading tax software and working locally but eventually i had to file with snail mail.  This year the same problem.  Really tiresome and now they charge $150 for online help!!!!  I don't know if other software venders would help.  I think taxes have become too complicated at the brokerage level.

[rschiller9]

At this point i managed to download my tax form and will send it via snail mail with these questionable "errors" in it.  I don't like doing this as this will be my second year of mailing voluminious forms to the IRS but as a senior needing reading glasses dealing with this level of detail is vexing.  Mind you i have used Turbo tax for at least 30 years and have had broker accounts for at least 20 of those 30 years.  Very frustrating!!!!

[rschiller9]

The presidents response was very "presidential" especially the "rest assured" part but i'm having the same problem and it's 2 months later

[BillO2]

Recommend you do not file via snail mail.  IRS was still processing paper returns from 2019 the last time I checked.  If you're looking for a refund from a paper filed 2020 return, it could be a long wait.

I've also filed with TurboTax for a number of years, this was the first time my stock trades caused a hang up.  And I didn't want to file an 88 page paper return.

The solution is to first clear out all your 1099-B trades.   Delete them.  Then start over again,  filing of the summary of all the trades.  The IRS accepts your summary as they already have each trade directly reported to them by the broker.   You'll have enter any closed trades that were not reported, which is unlikely.

TurboTax has a procedure to do this, see my earlier post.  My errors were cleared up and I eFiled as normal.  Return was accepted by the IRS.

[stephenrbeck]

Same issue

All of my tax info is gone

No solution after setting up a Support ID and calling help. 

My options:

ReEnter all my tax info and hope it isn't lost a 2nd time

Or find another way to file

[bostontea]

I didn't get the error last year but I got hit by this issue this year. 

Tried calling support so far they can't solve it and the suggestion to redo everything from scratch using a different account is not useful at all.

[CarissaM]

This is a current issue some users are experiencing. Please follow the instructions here to try the workaround or to sign up to be notified when the issue is resolved. @bostontea

[bostontea]

Workaround not working. I'm pretty much stuck now. I can't even clear and start over.

I need info from prior years..can someone please help

[Katina S]

Have you tried deleting your browser's cookies? Please see this Turbo Tax FAQ regarding  How to delete cookies! If that doesn't work, try using a different browser all together. 

If that doesn't resolve your issue, please contact us at customer support so we can further assist you.

@bostontea

[bostontea]

Yes I've already tried clearing cookies, history, different browsers, incognito, different devices, different internet connections.

It's a bug with TurboTax software.

I've already contacted support multiple times, noone has a clue.