E-file status not updating in TT Deluxe Windows

[northwindstables]

TT customer service sees my account as Fed accepted and state rejected, but it is not updating in the TT program for me to refile my state taxes. I uninstalled and reinstalled the program with no change. I have spent 5 hours on the phone between 2 customer service reps.

case number: [phone number removed] & case #10206541

[ChondelLO]

Select the online menu in the desktop return and update. If this experience persists, please visit the help article below for instructions on how to contact customer support.

How do I contact TurboTax? - Intuit

[northwindstables]

Did the updates, nothing 

Did the manual update, nothing 

Uninstalled  and reinstalled, nothing

Updated computer and did it all again, nothing 

Tried a different computer, nothing 

[CarissaM]

Please try to follow this workaround to be able to file. 

If this does not work, please click here to contact support. 

[northwindstables]

State is loaded. I filed once and it was rejected. TT program isn't showing rejected for me to be able to refile. It was rejected due to a TT error not updating Indians County tax rates from 2021.

[MichelleLO]

Where did you see your state return was rejected if it's not showing in TurboTax?

[northwindstables]

I received an email and when I called into turbo tax 3 different support reps could see it on their end too: Federal accepted, state rejected. 

[MichelleLO]

Can you please provide the rejection code from the email you received from TurboTax?

[northwindstables]

The rejection code was already fixed with an kndiana update 2 weeks ago. The problem is I can't refile because the program won't update the statuses.

INGEN-007-02 - The county rate that you are using is not correct based on the county(ies) where the taxpayer(s) reside/work.

THIS NEVER SHOWS UP
Once you've opened your return in TurboTax, the details about what's causing the problem will be displayed.

[CarissaM]

There is a known issue that was found with the rejection code you are receiving. 

Please click here to sign up to receive an update once we get this fixed. 

[jjakubin]

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

[northwindstables]

I don't understand how a month later they still don't have this fixed. I saw where people had the same problem last year, so this is nothing new. 

[northwindstables]

The site doesn't let me fill anything out. I see it then it goes away.

It has been a month now. I dont understand why this isn't fixed. Several people had the same problem last year. 

This is the 2nd year that TT wasn't updated fully and screwed up my taxes!

[DaraLO]

We are working diligently to resolve this issue. Please confirm what you are trying to fill out.  Are you trying to sign up for updates here?

@northwindstables 

[northwindstables]

Yes I was. I ended up having a rep fill it put for me.