State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

31 replies
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Anyone having this problem in Turbo Tax 2022? The tool for the state uninstaller is for Turbo Tax 2021.

MichelleLOAnswer

Level 15

I have tried your recommendations several times as well as recheck my fed return, uninstalled, installed shut down checked my Browser and still can't get out of the loop. Thanks for the info though! I don't know were to go now. I have filed my tax returns for 8-9 yrs without any problems!!!!

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@dbyr591510

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Tax guy 12Author

Level 2

This is the suggest workaround. Again this is for 2021.

If you're using the TurboTax CD/Download, you may experience an issue where your state is already downloaded but not showing as installed. When you try to download your state, you get a message that Your software is up to date with the state product never installing and you're caught in a loop. You could also be prompted to update prior to e-filing and getting a message that says You're up to date.

Resolution

To resolve, close TurboTax and then:

Download the TTStateCleanup.zip file and save it to your desktop or other easy-to-find location
Double-click to open the zip folder
Extract the contents of the folder to your desktop and open the extracted folder
Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator
Select your version (Personal or Business)
Select your state from the dropdown menu and choose Remove (if you're having problems with multiple states, choose Remove all States)
Once the tool finishes removing the state return(s), close it and reopen TurboTax
Follow the prompts to update TurboTax at the prompt. It should start downloading your state
- If it doesn't, click the State Taxes tab and download it from there

dbyr591510

Level 2

Thanks, I will try it!

bethshep99

Level 2

Yes. I'm having this issue with Oregon State.

EbonyA

Level 13

Did you try the proposed solution provided by Tax guy above? @bethshep99.

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bblyth

Level 4

yes.. does not work!. Attempted it 4 times. The loop keeps asking me to download the same state (pennsylvania) I have downloaded a couple times. then returns to the "start" button... and the loop again. Hope someone fixes this in the next couple weeks... so we can file by March 15 PA state business deadline..

Meanwhile.. preparing to get the competition software in the event Intuit software quality assurance is also stuck in a "loop". Intuit will not have to pay the fines for last filing...

bblyth

Level 4

Turbotax Business 2023 has the same issue and the resolution does not work. WARNING!! THE PROGRAM WILL CHARGE YOUR CREDIT CARD MULTIPLE TIMES AS TT BUSINESS THINKS THE STATE IS NOT INSTALLED, HOWEVER finds the state download after the charge process.

HUGE ISSUE!!!! STOPS THE FILING PROCESS FOR TT BUSINESS 2023

BTW: THE PROPOSED TTSTATEFIX ZIP FILE SOLUTION DOES NOT WORK!!! EVEN UNINSTALLED AND REINSTALLED. LOOP STILL EXISTS! ISSUE WITHIN THE TT BUSINESS SOFTWARE CODE!!!! PLEASE FIX ASAP. BUSINESS FILING FOR STATES IS VERY SOON!!!!

Beachbum17

Level 3

I am looking for the same, the TTStateCleanup.zip file tax year 2023. I'm stuck and can't complete my return and Intuit support was of no help being on the phone for 1hr+.

bblyth

Level 4

Tried that route with TTax cleanup. It does not work on the 2023 Business version. Intuit has yet to FIX the issue or LOOP when you attempt to complete your state business taxes. In summary, if you are using PENNSYLVANIA, you can not file business taxes unless you ignore the state taxes... which is not possible to correctly file taxes by March 15, 2024.

I wish Intuit would FIX THEIR SOFTWARE!! Forget the Intuit help desk. They are useless .