e-file and message says I didn't successfully e-file 2023 return with TT. I did file last year with TT and did receive my tax return. options to check don't apply

[aprilrtucker]

e-filed with a different tax software filed w/cpa printed and mailed tried to file, rejected did file tax what should I choose, the first one?

[Jbears6]

I am getting the same error.  Please advise what to do in this case????

[aprilrtucker]

I just used the option that said I used a different program last year, you answer questions off last years return but it worked fine.

[aprilrtucker]

I used the option that said I e-filed last year with a different program, it required me to answer questions from my 2023 tax return

[G2098292]

I got the same issue and went to confirm everything was approved from last year. Definitely must be a system error that they need to address

[VolvoGirl]

You might have another account.   How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

[G2098292]

No its a system error Ive used the same account for 10 years i was able to go back into the main dashboard and see my 2023 taxes that were accepted and download them to get the adj gross income to submit it. Unacceptable error here from turbotax