`
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 3

Does 2018 Basic or Deluxe software comes with tax phone support?

Hi! 

I am thinking to purchase 2018 Turbo Tax Deluxe from Turbo Tax authorized reseller. In the description says "Free U.S - based product help by phone" Does this mean product specialist or would I receive some tax assistance without additional upgrade? What is product help? Would someone help me? Thank you. 🙂 

1 Best answer

Accepted Solutions
Highlighted
Level 15

Does 2018 Basic or Deluxe software comes with tax phone support?

Any of the paid versions of the software give you access to customer support on the phone.  If you are referring to the live help from a CPA, that is a feature of only online software, and you pay an extra fee for the live help.

 

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

 

https://turbotax.intuit.com/personal-taxes/online/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

View solution in original post

4 Replies
Highlighted
Level 15

Does 2018 Basic or Deluxe software comes with tax phone support?

Any of the paid versions of the software give you access to customer support on the phone.  If you are referring to the live help from a CPA, that is a feature of only online software, and you pay an extra fee for the live help.

 

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

 

https://turbotax.intuit.com/personal-taxes/online/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

View solution in original post

Highlighted
Level 3

Does 2018 Basic or Deluxe software comes with tax phone support?

That makes sense. No wonder the price was affordable.  If I were to buy 2018 Basic or Deluxe from TT online, is the live support included on both products without the additional upgrade? I just need to ask some questions on charitable donations and such. 

Highlighted
Level 15

Does 2018 Basic or Deluxe software comes with tax phone support?

You can get customer support no matter where you purchase the software if you are using a paid version of the TT software.  And you can, of course, ask questions here in the user forum.  There are some very knowledgeable people here who can also help.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 3

Does 2018 Basic or Deluxe software comes with tax phone support?

Deleting my previous reply