Hi!
I am thinking to purchase 2018 Turbo Tax Deluxe from Turbo Tax authorized reseller. In the description says "Free U.S - based product help by phone" Does this mean product specialist or would I receive some tax assistance without additional upgrade? What is product help? Would someone help me? Thank you. 🙂
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Any of the paid versions of the software give you access to customer support on the phone. If you are referring to the live help from a CPA, that is a feature of only online software, and you pay an extra fee for the live help.
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191
https://turbotax.intuit.com/personal-taxes/online/
Any of the paid versions of the software give you access to customer support on the phone. If you are referring to the live help from a CPA, that is a feature of only online software, and you pay an extra fee for the live help.
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191
https://turbotax.intuit.com/personal-taxes/online/
That makes sense. No wonder the price was affordable. If I were to buy 2018 Basic or Deluxe from TT online, is the live support included on both products without the additional upgrade? I just need to ask some questions on charitable donations and such.
You can get customer support no matter where you purchase the software if you are using a paid version of the TT software. And you can, of course, ask questions here in the user forum. There are some very knowledgeable people here who can also help.
Deleting my previous reply
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