Denied a refund

[unclemofo72]

We regret to inform you that your request related to the TurboTax Online product linked to Case #[phone number removed] has been denied.

This is wrong, only did my federal taxes and was advertised and hit the button for $40.00, I never would have willingly paid $89.00 for this service! Ive been using Turbo Tax for as long as I remember. This is bad business and theft as far as I'm concerned.

Scott 
[edited] 

[xmasbaby0]

A $40 fee sounds like the "refund processing fee" that is incurred if you choose to pay your TurboTax fees by having the fees deducted from your federal refund instead of paying with a credit card or debit card before you file your return.   If you chose to pay from your refund, that extra $40 went to the third party bank that received your refund from the IRS, paid TurboTax from your refund, and sent the rest of the refund to you.   That $40 fee could have been avoided by paying before you e-filed.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

What is Refund Processing Service?

[unclemofo72]

Actually, I prepaid with my bank card and was immediately deducted from my account. I guess im gonna have to try and call and directly talk to someone. Thanks for the input!