Credit karma spend closed

[Seowen22]

To whom it may concern, 

Following the receipt of my tax refund advance, my Credit Karma Spend account was unexpectedly frozen and scheduled for closure. My research indicates this is a recurring issue affecting numerous customers. Reports suggest thousands experienced similar problems during the 2023 tax season, with some still awaiting resolution.

While I understand that immediate action may not be possible in my specific case, I am writing to request information regarding the steps TurboTax and SBTPG is taking to prevent this from reoccurring in future tax seasons. Maintaining a positive banking relationship is crucial for our financial well-being. I am a loyal TurboTax user and would like to continue utilizing their services, however, continued partnership with Credit Karma Spend is contingent on the assurance that these issues have been addressed and are unlikely to repeat. Your response regarding the preventative measures implemented would greatly influence my decision to continue using your services in the future.

[CatinaT1]

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses. 

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab: