Chat with a rep

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Briandan2611]

I’m having trouble filing my state tax. I don’t now how to fix the issue:

Principle Residence address is required if not the same as tax return.

how do I fix the issue. Thank You!!!

[BrittanyS]

Can you clarify which state you are having issues with filing?

@Briandan2611 

[Keeba4321]

How do I save my documents to give to a tax expert?

[BrittanyS]

See the following link for steps to upload documents to your tax expert.

• How do I upload my files to my tax expert

[boysaaron]

Hello, where can I say that I am not being claimed as a dependent? 

[LindaS5247]

If you are using TurboTax Desktop, you will answer a question in TurboTax right after you enter your personal information that asks "Do Any of these Apply to YOURNAME?" One of these is "Another taxpayer can claim YOURANME on their tax return." Make sure that box is not checked.

If you are using TurboTax Online you can click on "About Me" and on the screen that asks "Let's check for some other situations" make sure the box "Another Taxpayer can claim me as a dependent on their tax return" is not checked.

Your TurboTax screens will look something like this:

In TurboTax Desktop:

In TurboTax Online:

[Donisef]

I need to make a revision and I can’t figure out how to do it ? I slightly overstated my paid taxes and got a letter from its 

[MonikaK1]

If you got a letter from the IRS, any related revision to your return can be handled directly with them. Respond directly to the IRS at the address or phone number on the letter, as soon as possible. Please see the information in this help article about TurboTax Audit Support. It includes information about the typical letters that IRS sends.

If you signed up for TurboTax Audit Defense, you should have received information about TaxAudit.com and you should contact them first instead of handling it yourself, which could invalidate the terms of your membership.

@Donisef 

[Cooper19]

I just Paid 83 dollars for something that was not what I wanted. I  wanted to file my 2023 taxes and ended up getting some stupid desktop download 

[DoninGA]

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@Cooper19 wrote:

I just Paid 83 dollars for something that was not what I wanted. I  wanted to file my 2023 taxes and ended up getting some stupid desktop download 

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To complete and file a 2023 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2023 desktop editions 

A 2023 tax return can only be printed and mailed, it cannot be e-filed using TurboTax.

[Naomi1234]

Hello can I receive a partial refund for my taxes, I submitted it yesterday received no help. So I wanted to switch to a lower plan because I didn't know how to do it. 

[BrittanyS]

See this link for requesting a refund:

• How do I request a refund?

@Naomi1234 

[aherber12]

Hi, 

I already did my taxes but I had to use the online portion but paid for the download TurboTax but it didn’t end up working on my computer. Am I able to refund that back to me? 

[CatinaT1]

Here is a link: How do I request a refund for my TurboTax product?