Cannot import due to "Continue" button being greyed out

[vince18]

Hi there,

I'm trying to import data from E*Trade, and I'm at the page where it asks for the E*Trade Account User ID and password.  However, after I've entered both the "Continue" button is still greyed out, so I cannot continue.  Anyone else having that problem?

[SForrestLO]

Please see this Turbo Tax help article on troubleshooting blank screens, missing buttons, or missing images.

Troubleshoot blank screens, missing buttons, or missing images.

[FWW1]

I have the same issue with RBC which is a TT partner institution.  The two fields on the screen are completed.  "Continue" remains greyed out.  I signed into my institution thinking that might help as it does in Quicken but no luck.

[FWW1]

Update - I "skipped import" and then went back to the input screen and it worked as expected.

[vince18]

I found that to workaround this issue, I can add/remove a space from each of Username / Password, and the "Continue" button un-greys out.