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vince18
Level 2
February 18, 2023
Question

Cannot import due to "Continue" button being greyed out

  • February 18, 2023
  • 3 replies
  • 1 view

Hi there,

I'm trying to import data from E*Trade, and I'm at the page where it asks for the E*Trade Account User ID and password.  However, after I've entered both the "Continue" button is still greyed out, so I cannot continue.  Anyone else having that problem?

      3 replies

      SForrestLO
      SForrestLO
      Level 11
      February 21, 2023

      Please see this Turbo Tax help article on troubleshooting blank screens, missing buttons, or missing images.

      Troubleshoot blank screens, missing buttons, or missing images.

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      F
      FWW1
      Level 2
      March 9, 2023

      I have the same issue with RBC which is a TT partner institution.  The two fields on the screen are completed.  "Continue" remains greyed out.  I signed into my institution thinking that might help as it does in Quicken but no luck.

      F
      FWW1
      Level 2
      March 9, 2023

      Update - I "skipped import" and then went back to the input screen and it worked as expected.

      V
      vince18Author
      Level 2
      March 9, 2023

      I found that to workaround this issue, I can add/remove a space from each of Username / Password, and the "Continue" button un-greys out.

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