cancel order

Forum|Forum|8 months ago
October 7, 2025
2 replies
1 view

I paid for a desktop download and realized that it had already. I am looking to cancel the new purchase just made. Order number [removed]. I need 2025. I just call to the bank to stop the payment.

Best answer by DoninGA

Expert Reviewed

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

DoninGA

Answer

Level 15

Expert Reviewed

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

SteamTrain

Level 15

And 2025 won't be issued until late Nov or Early Dec.

Even then it won't have all of the 2025 changes in it yet.

It'll be mostly ready by mid Jan of 2026 for the simplest stuff, but some forms may not be ready until mid-Late Feb......like for certain tax credits.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*