I thought I needed 2 state returns, but wasn't sure, due to having 2 weeks of income in another state. (I'll call that the "NR state".) I ran out of time to learn the answer, so tried to file an extension. The state returns were blank, but I had told TurboTax I needed them. The extension was rejected, but my card was charged the $366.00 anyway. (Your call center person had told me what you told this man: If the return isn't paid for or filed even if the reason was that the return was rejected, you haven't been charged for the return, so you can start over or abandon it. ) When I did my federal return late, after learning I didn't need the (blank) non-resident return, I couldn't delete it because it actually was paid for: The TurboTax software is set up to prevent you deleting any return once it is paid for, whether or not it is blank, whether or not it is preventing you from completing another state you also paid full price for! The unremovable "NR state" (non-resident) return made my "resident state" return default to the split-income form for non-resident-plus-resident income. I can't just send in the wrong form with columns of zeroes on the "NR" (non-resident) state side, so I can't file my home state return at all. (You have to file the "NR state" first in TurboTax, as it uses those figures to calculate your home state. If there is an "NR state" return, TTax assumes you will need a home state return with the form for people with NR income to declare. There is no way to make it revert to a single regular state return. NONE.) I will now be forced to pay for 2 states I don't get to use, print paper forms for my home state and complete them by hand myself, figuring out line-by-line without help where all the information goes that SHOULD have been populated from my federal return, and then mail it in. No ".tax" file to keep, no 2022 estimated tax vouchers, NOTHING I PAID FOR. My refund will be months instead of weeks arriving, too. The state return, not being done by TurboTax, will not be covered by the audit support, "expert review" or anything else I paid for, and TurboTax will keep my state return money--$110.00. I'm beyond appalled. I can't even start over with a new account, because it will recognize me and prevent me from re-entering my federal info to purchase a new, single state return. The online software "experts" and CPAs have no solution or ideas. One CPA told me to pay a CPA after all, and just consider the 366.00 wasted. There is no e-mail or customer service line that doesn't default to these clueless "live helpers".
