I do not want to fill out the form online. How do I cancel the purchase I just made not knowing it was for an online form? Or did I just waste $120 on your product?

[RBBrittain]

Can you be more specific as to what happened? Generally, TurboTax Online won't ask you to pay till after just about everything is completed; the fee is the same whether you e-file or file on paper.

[jaboardm]

I was asked if I wanted to purchase a product while submitting my extension, so I did (Not knowing it was for an online copy).  They charged my card before my extension was submitted and the fee is already on my card.  Was suppose to be a free extension, but it looks like it just cost me $120.

[RBBrittain]

Can you be more specific as to what the fee was for? You keep saying "online form" or "online copy", but you never actually say WHAT you purchased. Was it for preparing the final return, TurboTax CD/Download software, or something else?

[jaboardm]

In my previous comment I explained how while filling out the extension I was asked if I wanted to purchase the product to fill out my taxes later.  So I selected the product I normally use for home business.  They then charged me $120 for this product before they would let me submit my extension.  When I went to try to download the product I had purchased, they said I don’t have any products for downloading.  The charge is on my CC from Turbo Tax for the HOME BUSINESS TURBO TAX PRODUCT, but I can only access is online and it won’t let me download the app to my computer to fill out and require me to be logged in on the turbo tax online form site.  I want the APP to down load onto my own computer and not have to be logged into their website to complete my taxes.

Again, they Charged me $120 for the HOME BUSINESS TURBO TAX PRODUCT, but I have to be logged in and can only use it thru their site.  

When I went to down load the app to use on my computer, I was charged another $120 for the download app.  

So again, did I just piss away $120 on turbo tax????????????

[mesquitebean]

No, you didn't.   You just have a problem that you need help solving, mainly finding your purchased download.   If you were double-billed,  you will not end up having to pay double once it's all worked out.

TurboTax Support can correct any incorrect charges.  Watch for my full answer below.  If you purchased desktop Home and Business, my answer will tell how you can get your download, and if it's not there, why you may be having trouble finding it.   If that's the case, then you likely have multiple accounts without realizing it, and we (or Support) can help you find it.

And if you were double-billed, my answer below will tell you how to get all that straightened out.

Once you have your download, you do not need to use a browser at all.     The online product is Self-Employed Edition, so you are apparently ending up in the online product for some reason

Watch for my full answer below on the steps you need to take.

[mesquitebean]

It's less likely that you paid for online Self-Employed Edition in advance.  It's possible, but paying for an online product in advance is harder to do, and often needs guidance to do it..   If you were only billed one time, and it was for Home and Business Edition, you just need to find the product download.   If you were double-billed, Customer Support can straighten things out.

[jaboardm]

Verified through my CC Statement, and they charged me $120 four times, so yes I DID pay for it.  Time to call the CC to file a claim against turbo tax for fraudulent charges that I didn't authorize....

[jaboardm]

So Turbo tax has charged my Credit card $480 so far to date.  Way over priced....

[mesquitebean]

@jaboardm
That's a different story.   In your comments above you didn't mention 4 duplicate charges for the same product. You had originally been concerned about a desktop product charge and an online Self-Employed  Edition charge, and I had told you how to get that (or "any" billing issue) corrected by contacting Support in my Answer below.   

 In any case, the solution is the same--to have TurboTax Support correct any duplicate charges.  So hopefully you contacted them today.  The Home and Business Edition is 119.99.   If you were charged multiple times then you need to have them straighten it out.  

[mesquitebean]

If you purchased Home and Business Edition (desktop version), here's where you can download your product.

https://shopping.turbotax.intuit.com/app/downloads/

If you don't find a purchased desktop product there, we can tell you how to look for multiple accounts to find it.  Or if you need to phone Customer Support anyway for a double-billing, they can help you find the account with your download, too.

Stay out of the online Self-Employed Edition.  As I said in a comment above, with Home and Business a browser is not needed.  So don't even log into Online TurboTax except to download your desktop product purchase.  Once you have it you do not need to go back to the website.

If you were double-billed, you can phone Customer Support for assistance and let them work everything out.

You can use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) .

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate Home and Business.

In the issue line just say "billing problem needs correcting" (without quotes).

https://support.turbotax.intuit.com/contact

[Rita 3]

I just purchased the wrong package> i just want you to reverse charges on my credit card  THANK YOU

[DoninGA]

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@Rita 3 wrote:

I just purchased the wrong package> i just want you to reverse charges on my credit card  THANK YOU

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To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax