Can't transmit efiles. Says I need an update but it is updated?

[Littldave]

Can't transmit Illinois e-files. Says I need an update but it is updated. Federal went through.

[TiffanyL]

If you are having an issue when trying to submit your state return, you can use the link provided below. If that does not work, you may want to contact TurboTax Customer Support.

What if Transmit Returns doesn't work

[Littldave]

Didn't work.  BTW - I'm using TurboTax Desktop.  (I downloaded it.)

[CassLO]

@Littldave 

Please try this:

Close the TurboTax program

Right click on the TurboTax desktop icon

Click on the Compatibility tab

Check the box Run as administrator

Click on Apply and then OK

Start the TurboTax program.  The software should update.

If that does not fix the issue, please try to Forcefully uninstall and reinstall TurboTax. Uninstall everything before reinstall. Delete all folders, not just uninstall software.These folders are usually hidden, to unhide them choose tools (at top of any folder)  - then folder options - then view then check show hidden files, uncheck when done 

[2018Tina]

I've been using Turbo tax since 2018, why do I still have this issue today in 2025? Why is it still not being resolved?