Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP

[cindiegraber1946]

How can I get into my account so I can file my 2018 tax return? can't sign in won't take my user ID, password, email nothing and this is Irritating. calling the 800 number doesn't help because the computer can't find my information either

[KatrinaLO]

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

[gutterslime74]

my computer wont let me sign in to turbotax anymore,  but my android has no problem

[AkinaLO]

You may be accessing the wrong account on your desktop. If you need to recover your account, you can do so through the Account Recovery page. You will need to provide either your phone number(recommended) or email address. If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity. Please refer to the following link to recover your account. Account Recovery Request for your TurboTax Account.

[120654]

cant sign in 

[120654]

doesn't work

[BarbaraW22]

If you are having trouble accessing your TurboTax account, please try the following suggestions:

• Try to get access to your account using the TurboTax Account Recovery page. This allows you to look up your account based on your phone number, email or user ID.

• If you are still not able to access your account, click on this link and complete the Account Recovery Request form. Your request will be processed during regular business hours (8 a.m. - 5 p.m. PST, Monday-Friday). It may take up to 1 business day to be completed.  

Please see this TurboTax Help Article for more information.

@120654

[Annmoorer]

• Can't sign in won't take password or user id

[Annmoorer]

Can't sign in won't take password or user id or email can't call for help

[JotikaT2]

See the attached Help for instructions on how to recover your login. 

Account recovery if unsure of user ID

[skmartin19600101]

I need my 2018 AGI so I can file my 2019 but can not pull it up . I  did it with Turbo tax so why are they not tied together ?Please help

[VictoriaD75]

Are you logging in with the same account you used to complete your 2018 return? If so, try clicking on Documents from the menu on the left. Choose 2018 and view the PDF of your return. AGI will be found on line 7 of your 1040.

If you do not have access to the account or to the return, you can try getting a transcript from the IRS:

Get Transcript

[Iriswilner]

I have updated my info many times i got in yesterday on my phone but later tried from computer and did not sign in

[AshleyLO]

@Iriswilner Before logging in to TurboTax on your computer, try clearing the cache and cookies of your browser first and then trying to log in using the same information that you used to successfully sign in on your phone. 

[gkguirao]

It says it cannot find my information or that there is no ID with that name.