You may be accessing the wrong account on your desktop. If you need to recover your account, you can do so through the Account Recovery page. You will need to provide either your phone number(recommended) or email address. If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity. Please refer to the following link to recover your account. Account Recovery Request for your TurboTax Account.
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