Blank sign-in window solution that worked for me

Forum|Forum|3 years ago
February 11, 2023
3 replies
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I use TurboTax (TT) for Windows on a Windows 10 Home laptop.

I had an issue when trying to import information from Fidelity Investments. TT tried to open a new window for me to login to Intuit in order to establish a secure connection. However, the new window was totally white, no images, text boxes or buttons. After trying all documented ways to resolve I contacted TT support and worked with Chris for about 90 minutes with no success. I had the same blank window when I tried to sign in using the File -> Sign In menu option.

Just on a whim I tried using the File -> Sign In menu option in the version of TT 2021 I have on the same laptop. That version produced a useable new window and worked perfectly to sign me in. So the issue is not with my laptop settings, it is with the 2022 version of TT Deluxe.

After seeing the correct new window layout from the TT 2021 version I went back to TT 2022 and tried the File->Sign In menu option again. Again, I was presented with a blank window. However, this time I slowly moved my cursor down from the top until it changed to a text insertion bar. At that point I clicked and entered my user ID. I then moved the cursor down more and clicked and entered my password when my cursor again changed to a text insertion symbol. Last I moved my cursor down more until it changed to a selection hand and left clicked. At this point TT successfully logged me into my Intuit account and I was able to successfully go back and download my data from Fidelity Investments.

Note: I also saw the blank new window when trying one of the Help features. I did not try to resolve the issue with Help because I had completed my taxes.

LarryMcD

Level 2

I am having exactly the same problem. Hope Inuit is fixing this issue

DaraLO

Level 12

Thank you for reporting this issue @csolt93

@LarryMcD I have reported the issue. In the meantime, please reference the workaround posted above by @csolt93

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LarryMcD

Level 2

It is also doing this in TurboTax 2022 Premier. The work around listed above is not working.

Workaround solution doesn't work for me either. I also tried "Sign In" option from "File" tab, even way before I get to specifying financial institutions for data import - that doesn't work either. Cmon Intuit - please fix this!

John Bay

Level 2

I have the same problem, but this workaround doesn't work for me. I spent 30 min on a call with TT support on Saturday. Ultimately there was no resolution. She didn't know about this post or the potential bug. Then I got an email indicating that the issue was resolved. I love that. This issue happens when importing from a brokerage, signing on under the File>Sign On, or when trying to download from ItsDeductible. I am using TT Premier, fully updated, on Windows 11.

SForrestLO

Level 11

For further assistance with this please contact support. This FAQ will provide you with the steps to contact an agent.
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

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