I use TurboTax (TT) for Windows on a Windows 10 Home laptop.
I had an issue when trying to import information from Fidelity Investments. TT tried to open a new window for me to login to Intuit in order to establish a secure connection. However, the new window was totally white, no images, text boxes or buttons. After trying all documented ways to resolve I contacted TT support and worked with Chris for about 90 minutes with no success. I had the same blank window when I tried to sign in using the File -> Sign In menu option.
Just on a whim I tried using the File -> Sign In menu option in the version of TT 2021 I have on the same laptop. That version produced a useable new window and worked perfectly to sign me in. So the issue is not with my laptop settings, it is with the 2022 version of TT Deluxe.
After seeing the correct new window layout from the TT 2021 version I went back to TT 2022 and tried the File->Sign In menu option again. Again, I was presented with a blank window. However, this time I slowly moved my cursor down from the top until it changed to a text insertion bar. At that point I clicked and entered my user ID. I then moved the cursor down more and clicked and entered my password when my cursor again changed to a text insertion symbol. Last I moved my cursor down more until it changed to a selection hand and left clicked. At this point TT successfully logged me into my Intuit account and I was able to successfully go back and download my data from Fidelity Investments.
Note: I also saw the blank new window when trying one of the Help features. I did not try to resolve the issue with Help because I had completed my taxes.
