Before we can start, it looks like you'll need a quick web browser update APPEARS every time I try to download my Turbo tax and they have been updated several times.

[Critter]

Which browser are you using ?  

[Wlpybt42]

Microsoft edge will not update. What do I do?

[JeanneLO]

You may need to use another browser. Please see this TurboTax FAQ for supported Browsers and Minimum Operating Systems for Turbotax Online:

https://turbotax.intuit.com/personal-taxes/online/system-requirements

These are the system requirements for TurboTax Windows software.

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

[philipspace]

I'm having the same problem, both with Chrome and Explorer on a Windows 10 PC.  I have updated each (repeatedly), and get bounced back to the browser update message on both browsers, EVERY time.  I don't seem to be alone in this.

[JeanneLO]

If you continue to have this issue please contact us.

Support is open Monday through Friday from 5 a.m. to 5 p.m. 

[b24jnav]

I HAVE THE SAME PROBLEM----I HAVE UPDATED MY BROWSER AT LEAST 5 TIMES BUT I KEEP

GETTING THAT SCREEN WITH THE MESSAGE ABOUT UPDATING MY BROWER. I HAVE DONE THIS

THIS UPDATING TO MICROSOFT EDGE  (  THAT  IS MY BROWSER  ) AT LEAST 5 TIMES

BUT I STILL CAN'T INTO THE SOFTWARE..  A FTER UPDATING  

                                   WHAT AM I DOING WRONG  ?     PLEASE  PLEASE   HELP ME !!

                         BOB    [email address removed]

[DavidD66]

I recommend you try a different browser - either Chrome or Mozilla Firefox.

https://www.google.com/chrome/ 

https://www.mozilla.org/en-US/firefox/windows/

[dobym]

I have Microsoft Edge already installed on my computer, but I am still getting, It looks like you'll need a quick browser update"

[Critter]

I recommend you try a different browser - either Chrome or Mozilla Firefox.

[prima]

Hello,

I cannot update my browser any further because I have Mac OS 10.6.8  on an older computer. I did my taxes last year with same computer and browser. I cannot invest in a new computer. I have updated my operating system as far as it will go. 

My laptop with newer OS died last December. I am using my iPad now to contact you but this will prove to be very uncomfortable for preparing my taxes. Do you have a fix for getting TurboTax online with an older browser (Mac OS 10.6.8) ? Help!

[Florence Shields]

i am using or trying to use Chrome which I used last year to do my turbo tax. 

[MarilynG1]

Are you using TurboTax Online?  If so, close the program, clear your Cache and Cookies, and retry.

Are you referring to 'download' as trying to print/save your tax return after filing?

If this applies, click the download file at the right side, and a PDF copy will open on your computer.

If not, let us know and we'll try to help.

You can Contact TurboTax Support for more help.

@Florence Shields