Anyone know how to report poor service received from Live Support?

[lth12]

This is the transcript below... this is scary as what you pay for in the live support version of the TurboTax Online.  I can't find anywhere to report this?

1:39 PM

You are now connected to Sophia L.

Me:

hello- I accidentally answered yes to the sale of a home question and I need to have it unselected. I can't seem to get back to that screen so that I can answer \"no\" I've gone back several times it and still is showing on income with a zero dollar amount. I don't want the IRS to think that I sold a home.

Sophia L.:

Hello LXXX, than k you for contacting TTLive, many clients had this kind of experience. I suggested the to delete the form reboast the computer

ME:  i'm on the web version. i do not have that option

Sophia L.:  sure you can, you shut your device and restart your device

It happen to me my device a lot

ME: that does not have anything to do with the cloud version of the product

Sophia L.:  It may infected with virus

ME:  OMG- are you serious right now?

Sophia L.:  With the modern world anything possible.  yes, I got scam many time

ME:  it's the cloud version of turbo tax. I need to know how to delete the sale of home.

I'm leaving the chat and reporting your responses immediately. This is frightening that you are on here as an expert.

[xmasbaby0]

I will bring this to the attention of a moderator.