This is the transcript below... this is scary as what you pay for in the live support version of the TurboTax Online. I can't find anywhere to report this?
1:39 PM
You are now connected to Sophia L.
Me:
hello- I accidentally answered yes to the sale of a home question and I need to have it unselected. I can't seem to get back to that screen so that I can answer \"no\" I've gone back several times it and still is showing on income with a zero dollar amount. I don't want the IRS to think that I sold a home.
Sophia L.:
Hello LXXX, than k you for contacting TTLive, many clients had this kind of experience. I suggested the to delete the form reboast the computer
ME: i'm on the web version. i do not have that option
Sophia L.: sure you can, you shut your device and restart your device
It happen to me my device a lot
ME: that does not have anything to do with the cloud version of the product
Sophia L.: It may infected with virus
ME: OMG- are you serious right now?
Sophia L.: With the modern world anything possible. yes, I got scam many time
ME: it's the cloud version of turbo tax. I need to know how to delete the sale of home.
I'm leaving the chat and reporting your responses immediately. This is frightening that you are on here as an expert.
