An upgrade screen appears and when I click "Continue in TurboTax Deluxe" the program stops responding

[KatrinaLO]

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.  

Clear Cache:  https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135  

Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.

[rmbatp]

I think your reply was geared to some sort of online program. I'm using the downloaded desktop version.

[CarissaM]

Are you needing to upgrade to a higher version of the CD/Download? 

It showed under the version Turbo Tax Online, which is why the response was geared towards the online version. 

[rmbatp]

Sorry, that was my fault. Yes, I'm getting the error on the Windows desktop version. TurboTax Deluxe 2020

[DaraLO]

@rmbatp Please try to manually update your software instead. Refer to the following Help Article for instructions: Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

[rmbatp]

I downloaded the patch, ran it, and received the following message: "TurboTax 2020 is not installed. Please install TurboTax 2020 first and then re-run this update"

The trouble is, the program IS installed. I still have the problem of TurboTax Deluxe (desktop Windows version) locking up anytime an upgrade screen appears.

[EbonyL122824]

@rmbatp Please contact customer support here for further assistance so that we can take a look at what is going on to better assist you.

[cbari]

What was the solution to this problem (if I may ask)? I am running into the same issue with the 2020 TurboTax Deluxe CD/download version.

[rmbatp]

For me the solution was to wait. I just let it 'churn' for 20 minutes or so and all was well again. If I hadn't gotten a phone call while I was doing my taxes I'd never have reached that conclusion. After I got off the phone the program worked as it should.

[vmiriyala2017]

I too am facing the same situation with my desktop version. There does seem to be a bug that needs to be addressed ASAP. I am requesting Intuit to provide better guidance.

[VolvoGirl]

For anyone using the Desktop CD/Download program,  you really don't need to upgrade to a higher version.  All the Desktop programs have the same forms. You just get more help and guidance in the higher versions. 

We can help you enter something in a lower version.

[rmbatp]

I got a phone call during after TurboTax seemed to lock up. It took about 20 minutes or maybe a little longer before I got off the phone. By that time TurboTax was working properly. I'd suggest you just attend to another matter and come back in a little while to see if it's responding again. Good luck.

[DigitalSamurai61]

This solution worked! Hang tight for about 10 minutes or more and the program will respond. Future responses won't have a delay.

[rogeralanyoung]

The "wait" doesn't work for me. It has been in the "not responding" now for over 1 hour. What now???