Amend (change) button does nothing

[DoninGA]

@wolongjin The TurboTax online editions are only for tax year 2025 and cannot be changed.

If you purchased one of the 2024 online editions, you need to contact TurboTax support.  They may be able to push a 2024 desktop editions to your download account at no charge.

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[wolongjin]

This is different from what I originally learned about using TurboTax Online to amend previous year's tax return.

From this website: 

https://turbotax.intuit.com/tax-tips/amend-return/how-to-correct-federal-tax-returns/L67t0F7il

It clearly mentions that "If you used TurboTax Online, simply log in to your account and select “Amend a return that was filed and accepted.”"

Now it seems you want the customers to contact the support line to have a desktop version installed to amend my 2024 year tax return.

In addition, I tried calling Turbotax support multiple times but I can't get connected to a LIVE agent. 

The support line said I haven't purchased a product for "current" year that is eligibel to talk to a LIVE agent.

Yea, but I want to talk about my "previous" year tax amend request.

How do I get connected to a live agent for help??

[wolongjin]

To be clear about my ask, Turbotax should have provided the 'amend' option by using Turbotax Online product directly, instead of asking customers to download the desktop version, because this feature was promised when we purchased the ONLINE product.

Here is the where the 'amend' button is, but it is non-functional. 

[DoninGA]

This is from my 2025 online tax return when asking to amend the 2024 return -

[wolongjin]

Did you use Turbotax Online last year to file your 2024 tax return?

If not, it won't give you the option of amend ONLINE, which is expected.

The issue that this thread is about is, when people filed the 2024 tax return with Turbotax Online, and now need to amend it, the website's "amend" button does not work (unresponsive).

[On3Nico]

Yeah, I'm trying to amend one of my W2s that I missed, and I can't seem to amend my 2025 W2. Is there a way for me to start amending my missed W2? @jessehwarlick 

[mesquitebean]

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@On3Nico wrote:

Yeah, I'm trying to amend one of my W2s that I missed, and I can't seem to amend my 2025 W2. Is there a way for me to start amending my missed W2? @jessehwarlick 

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The amending process has not yet opened up for 2025 returns.  The preparation of Form 1040X is currently expected to become available late on Feb 25 or morning of Feb 26.

In the meantime, do NOT make any changes in your return.  When you start the amending process, it has to start off exactly as originally filed.

You should wait until your return has processed at the IRS. Especially if you were due a Federal refund, you should wait for your original return to fully process at the IRS and that you have received the refund.   Before you prepare your amended return, also see the info in this FAQ and video:

FAQ:  How do I amend my Federal tax return for this current year?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-federal-tax-return-curr...

If you amend the Federal return, you may also have to amend the state return (if applicable.)

[On3Nico]

I am having that same issue... It wont let me amend my 2025 W2.

[mesquitebean]

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@ On3Nico wrote:

I am having that same issue... It wont let me amend my 2025 W2.

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Amending hasn't opened yet for 2025 returns.  See the comment I just left you in this thread.  It's currently scheduled to become available on late Feb 25 or Feb 26.   Also see the additional info about amending that I just left you a couple of minutes ago in this thread.

[On3Nico]

Yeah, sorry i just seen it... I took a SS of it too. Where the "blue is highlighted" is where the date it opens. For those who cannot find it.