Get your taxes done using TurboTax

This is different from what I originally learned about using TurboTax Online to amend previous year's tax return.

From this website: 

https://turbotax.intuit.com/tax-tips/amend-return/how-to-correct-federal-tax-returns/L67t0F7il

It clearly mentions that "If you used TurboTax Online, simply log in to your account and select “Amend a return that was filed and accepted.”"

Now it seems you want the customers to contact the support line to have a desktop version installed to amend my 2024 year tax return.

In addition, I tried calling Turbotax support multiple times but I can't get connected to a LIVE agent. 

The support line said I haven't purchased a product for "current" year that is eligibel to talk to a LIVE agent.

Yea, but I want to talk about my "previous" year tax amend request.

How do I get connected to a live agent for help??