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antonmcm
New Member

Advice please. Filing but I keep getting the following payment error: 'Whoops! We hit a snag loading your data. Please try again.' Card details are correct. Anyone else?

 
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1 Reply
CatinaT1
Employee Tax Expert

Advice please. Filing but I keep getting the following payment error: 'Whoops! We hit a snag loading your data. Please try again.' Card details are correct. Anyone else?

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

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