Activation Code not working

[user17754922789]

I purchased TT Premier 2025 from Amazon yesterday.  The activation code does not work. It responds that it needs a 15 digit activation code. It is a 15 digit activation code. The operating system on my computer is fully up to date.

[DoninGA]

See this for the license code when installing the TurboTax desktop software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/find-license...

See this for the activation code when TurboTax online was purchased from a retailor - https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-or-activate-services/started-tu...

[VolvoGirl]

The 2025 License Code is 16 digits  (not 15).   Did you buy a code for the Desktop program or for the Online web version?  Some places are selling both this year. 

How to use the Online License Code. It is for federal only. State is additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-...

Or if you have the 16 digit License Code for the Desktop program. How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...