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cogull
New Member

Program will not complete the download... it just hangs at 26%. I tried uninstalling and starting over, but I get the same error. Thoughts?

Installing from CD and installation hangs.  Have tried 3 times.  Do  not remember the error code

SForrestLO
Intuit Alumni

Program will not complete the download... it just hangs at 26%. I tried uninstalling and starting over, but I get the same error. Thoughts?

Please see if these steps help. 

 

Troubleshoot installation and running TurboTax for Windows
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

 

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Program will not complete the download... it just hangs at 26%. I tried uninstalling and starting over, but I get the same error. Thoughts?

my turbo tax download is not complete. after I did all my 1099 I went to more income to enter my social security

info but there is no place to enter it. the screen is just blank. HELP. Do I need to redownload . I bought the download from amazon.

CatinaT1
Expert Alumni

Program will not complete the download... it just hangs at 26%. I tried uninstalling and starting over, but I get the same error. Thoughts?

Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.   

  

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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Program will not complete the download... it just hangs at 26%. I tried uninstalling and starting over, but I get the same error. Thoughts?

After it starts after after signing I agree and and clicking repair or reinstall box, when installing the green bar stops about a fourth or so of the bar is green and a message comes up that says file cannot be found in cabinet file "Data.1.cab".  I've tried removing disc and reinserting but it does the same thing.

 

Program will not complete the download... it just hangs at 26%. I tried uninstalling and starting over, but I get the same error. Thoughts?

install

Program will not complete the download... it just hangs at 26%. I tried uninstalling and starting over, but I get the same error. Thoughts?

Actually it says the file with a whole bunch of letters identifying the file

Program will not complete the download... it just hangs at 26%. I tried uninstalling and starting over, but I get the same error. Thoughts?


@MikeHigdon1 wrote:

After it starts after after signing I agree and and clicking repair or reinstall box, when installing the green bar stops about a fourth or so of the bar is green and a message comes up that says file cannot be found in cabinet file "Data.1.cab".  I've tried removing disc and reinserting but it does the same thing.


Have you tried uninstalling then re-installing from a downloaded installation file instead of the CD? Please phone TurboTax Support so they can question you about your issue and assist you.  If necessary, they can push you the downloaded installation file, which is a newer version than the one on the CD.

 

Hours are 5AM-9PM Pacific (8AM-12 midnight Eastern), 7 days/week.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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