Billing issues- I paid but did not use efile. please credit back by payment

[Cindy0H]

Please call us about this:

https://ttlc.intuit.com/replies/3300041

[Annie Isaac]

Hello,

I paid for the State(MD) version to E-file but there were issues with E-filing my State and Federal tax return. Despite speaking with Customer Service at Turbo tax, I was not able to E-file my State or Federal tax return.

I am requesting that the $24.95 that I paid Turbo Tax to E-file my State returns be refunded since I was not able to E-file.

I have been a customer for over 20 years.

Thanks for your kind consideration.

Annie A. Isaac

[xmasbaby0]

Only customer support can help with a billing issue.

Use the word "billing" in your request for help--not "refund."

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

[ponderus]

I paid for NJ State filing but my federal return was rejected about 6 times and I  had to file federal and state by mail.

How do I get a refund for the NJ efile payment ?

I cannot get a phone number for customer service to rectify this problem. I just takes me to a page where nothing can be done.

Please pass this on to customer service billing issues. My login is [email address removed]

[DoninGA]

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@ponderus wrote:

I paid for NJ State filing but my federal return was rejected about 6 times and I  had to file federal and state by mail.

How do I get a refund for the NJ efile payment ?

I cannot get a phone number for customer service to rectify this problem. I just takes me to a page where nothing can be done.

Please pass this on to customer service billing issues. My login is [email address removed]

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You will have to contact TurboTax support for assistance with this issue.  Use the key words Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/