Pay with credit card not working

[drmanon8]

Wow it's April and it's not resolved - Shame on Turbotax - I think they just want the $40 processing fee.  I spent 2 hours on the phone and they seemed to have no idea why this was happening now I see it's been a problem all along.

[kzc]

Note: You will get a telephone call within one hour from the "Office of the President" of Intuit if you file a complaint against Intuit with the CA (LA or San Jose) BBB regarding TurboTax regarding this issue!  It is ridiculous that it has taken the entire tax season and they still have not resolved this issue. Most of the customer service representatives do not know what they are doing. It is luck of the draw whether you get anyone with any competence. I learned to hang up and try again. I have used TurboTax for decades but will not buy it next year because the time and frustration I have put in this year to file my taxes. I am sure their lack of concern for their customers will hurt them as I know I won't be the only one shopping for a new tax program. I am sorry for all who have suffered through this problem. Rest assured it is not a billing issue, nor does it matter what browser you use; it IS TurboTax's glitch with their program.  Shame on them.

[David Katri]

I have used this product for many years and have always been able to file the state taxes electronically without any problem.  Many people have experienced the problem you just encountered and Intuit has ignored getting it fixed.  I spent multiple hours trying to get an anwer and what I go was a no answer. Finally gave up and filed the California return by mail which was a giant pain!  Will be looking for a new product for the 2025 return.

[drmanon8]

I will as well.  I think the only fix is to get teh $40 refunded - I see others have done that.  I am in process of pursuing that.

[matthill33]

4/12 update. I got it to work after completely disabling my windows defender firewall, as well as all the other suggestions from this page: https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/troubleshoot-installati... 

Go to Control Panel > System and Security > Windows Defender Firewall > Customize Settings > Turn off Windows defender firewall for both the private and public networks.

Crazy that TurboTax doesn't have good error messaging or tips right on the e-file screen. They clearly don't test and collect user feedback well since Windows Defender Firewall is a default setting for all windows devices. I will be trying out a different tax software next year.

[matthill33]

I got it to work after completely disabling my windows defender firewall, as well as all the other suggestions from this page: https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/troubleshoot-installati... 

Go to Control Panel > System and Security > Windows Defender Firewall > Customize Settings > Turn off Windows defender firewall for both the private and public networks.

[AP12158650]

Also have exact same issue when trying to pay the $25 TT IL State efile charge by CC. No resolution after trying above posted solutions.

[RobertB4444]

Please contact TurboTax support for help with this.  You can contact them here.

@AP12158650 

[rfamilyturbotax]

April 15 2025. Final day to file. Paying with a credit card at the Audit Defense window and also the Sate Efile step both produce errors saying payment did not go through, and then having you Continue, which produces a screen saying Your Access has been restored. Reload State or something like that. In the end, it seems the credit card payments did not fail , and it seems the state was efiled. But TT does not give a confident feeling on this. I am shocked to learn so many people had to send in using paper for their state. Also not good is that tech support refuses to acknowledge there is a known issue. I am using Premier, on a Windows 11 PC Downloaded. If I am using a browser for anything it is Chrome. I do post on to the community each issue so we can figure it all out.