Note: You will get a telephone call within one hour from the "Office of the President" of Intuit if you file a complaint against Intuit with the CA (LA or San Jose) BBB regarding TurboTax regarding this issue! It is ridiculous that it has taken the entire tax season and they still have not resolved this issue. Most of the customer service representatives do not know what they are doing. It is luck of the draw whether you get anyone with any competence. I learned to hang up and try again. I have used TurboTax for decades but will not buy it next year because the time and frustration I have put in this year to file my taxes. I am sure their lack of concern for their customers will hurt them as I know I won't be the only one shopping for a new tax program. I am sorry for all who have suffered through this problem. Rest assured it is not a billing issue, nor does it matter what browser you use; it IS TurboTax's glitch with their program. Shame on them.
