Paid for Live Tax Support still asking me to buy instead of giving a opion to connect

@fkindred wrote:

I paid for live online support. I used it once and was advised to start a new return, since the return I started on wouldn't import my previous years tax information. I did and can no longer see the option to contact live support. What should I do?

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...