overcharged for filing

[dicknixon69]

I paid $70 which I thought included 5 federal returns and 1 state return.  However, I was charged an additional $39.98 (19.99 each) for filing 2 state returns.  I understand the $19.99 for the second state return but should not have been charged for the first state return (19.99).  But, I suppose you live and learn..... But easy to complete tax forms and e-file.    

[DoninGA]

Using the TurboTax Deluxe desktop editions or higher you receive one state program Download included in the purchase price.  It does not include one free state e-file.   The state e-file fee of $19.99 is for each state return e-filed.  This fee can be avoided by printing and mailing the state return.

Go to the TurboTax website for the desktop editions and click on the link 1 state download.  In the opened window scroll down and the fee for a state e-file is described - https://turbotax.intuit.com/personal-taxes/cd-download/

[Ljones277]

It said $19.99 to file state, but then charged me $24.99!  How do I get $5 back please

[DoninGA]

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@Ljones277 wrote:

It said $19.99 to file state, but then charged me $24.99!  How do I get $5 back please

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There was a price change from the early filer price of $19.99 to the standard price of $24.99 effective on March 1, 2020.

[Len Jagoda]

I bought the desktop Deluxe version which includes one state filing fee.  I am trying to file state returns in 2 states but being charged for both ($80).  I designate both states and am being charged for both when I should only be charged for one.

[VolvoGirl]

The second state program download is $40.  Do you want to have the 40 deducted from your federal refund?  There is an extra $40 Pay with Refund service charge for that. 

And it is $20 to efile EACH state return including the first one.  So that might be the other $40 (20+20)

[DoninGA]

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@Len Jagoda wrote:

I bought the desktop Deluxe version which includes one state filing fee.  I am trying to file state returns in 2 states but being charged for both ($80).  I designate both states and am being charged for both when I should only be charged for one.

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If you purchased the 2020 Deluxe edition from TurboTax it includes one free state program Download included in the purchase price.  The desktop editions do not include a free state e-filing.  The state e-file charge is currently $20 for each state return e-filed.  This charge can be avoided by printing and mailing the state tax return.  If you required another state program, different than the free download, the charge for the additional state program is $40.

If you purchased the Deluxe edition from another retailer, it may or may not include one free state program download.  Look at the box the software came in or where you downloaded it from.  It must say State Returns on the box or on the download site.  If it does not then the state program was not included.

[larjkins26]

 I  only wanted to have my federal and state tax computed and file by mail did want or need  an Audit to review my taxes with  Premium nor did I want to e-file the state tax and $178 was charged to my credit card.   I also did not get a copy of the receipt for the charge.  How do I get a refund?

[VolvoGirl]

call in.  Use the words Billing Issue not refund.
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