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New Member

Need to talk to TurboTax representative.

 
6 Replies
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Expert Alumni

Need to talk to TurboTax representative.

Here is information about contacting TurboTax, for assistance with customer service issues:

  https://ttlc.intuit.com/replies/3300041

 

OR

 

You can get live help from a Tax Expert with TurboTax Live:

https://ttlc.intuit.com/replies/6382274


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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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New Member

Need to talk to TurboTax representative.

I have not received my refund and it’s been almost a month and every time I try to check to see where it is they can’t find it on record 

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Level 15

Need to talk to TurboTax representative.

Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

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New Member

Need to talk to TurboTax representative.

Help me with my income tax

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New Member

Need to talk to TurboTax representative.

That did not help

 

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Employee Tax Expert

Need to talk to TurboTax representative.

Here is how you can connect with a Tax Expert.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"