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If you purchased and installed the TurboTax desktop edition on your personal computer, you do not access the TurboTax online editions to import a W-2 or a Form 1099.
To enter a W-2 in the desktop editions -
Click on Federal Taxes (Personal using Home & Business)
Click on Wages & Income
Click on I'll choose what I work on
On Wages and Salaries, click on the start or update button
Enter the EIN of your employer
On the next screen Enter a Social Security number, the box d Control Number and the Box 1 amount as shown on the W-2 that you received from your employer.
Click on Import my W-2
Your W-2 did not "upload" into online. You just got a marketing message to get you to start a return using TT.
You received a message from Marketing. Marketing does not really know if your W-2 is available now. They just want your business.
TurboTax does not have your W-2. W-2’s come from employers. There is not a federal or national website that provides W-2’s. If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.
Every 2023 W-2 that you received must be reported on your 2023 tax return, even if they are for small amounts. Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer. You do not want to get in trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.
ALL of your W-2’s must be entered on the SAME tax return.
Go to Federal>Wages & Income to enter a W-2.
After you enter the first one, you click Add Another W-2.
W-2's come from your employer, and they have until January 31 to issue it. Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. You might need to phone, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.
https://ttlc.intuit.com/questions/2561916-how-can-i-get-a-copy-of-my-w-2
https://ttlc.intuit.com/questions/1934390-how-do-i-import-my-W-2
https://ttlc.intuit.com/questions/2588751-why-can-t-i-import-my-w-2
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