TurboTax FAQ
TurboTax FAQ
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Why can't I import my W-2?

Possible reasons include:

  • (December or January) It's still too early;
  • The employer's EIN (Employer Identification Number) is missing;
  • The Control Number (W-2, Box D) is missing;
  • The Box 1 amount is missing (try substituting the YTD or Year To Date gross federal wages amount from your final 2018 pay stub);
  • Your employer's payroll service isn't a TurboTax Import Partner;
  • (April or later) Payroll has shut down W-2 import for the year.

If you can't import, we'll prompt you to enter your W-2 manually.