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My turbotax program will not open the state income section. it states I need a state product confirmation number. when I call the automatic program hangs up.

 
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5 Replies
atyfreed
New Member

My turbotax program will not open the state income section. it states I need a state product confirmation number. when I call the automatic program hangs up.

Call your state department of revenue directly. You can usually find the number on the department's website.
6124VG
New Member

My turbotax program will not open the state income section. it states I need a state product confirmation number. when I call the automatic program hangs up.

I need a state confirmation number , so can finish the state taxes

CassLO
Intuit Alumni

My turbotax program will not open the state income section. it states I need a state product confirmation number. when I call the automatic program hangs up.

@6124VG  Please try doing a manual update. See the link below for instructions:

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

 

If that does not work, please see this link for assistance with the program asking for a confirmation number. 

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cokoye64
New Member

My turbotax program will not open the state income section. it states I need a state product confirmation number. when I call the automatic program hangs up.

I am trying to complete my Nebraska State 2021 income tax return. However, they require the product confirmation code.

SForrestLO
Intuit Alumni

My turbotax program will not open the state income section. it states I need a state product confirmation number. when I call the automatic program hangs up.

Please reach out to TurboTax Customer care for help getting a State confirmation number.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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