My turbotax file is corrupted and unreadable. How do I fix it?

[itismenotyou]

Same problem.  Even restored a backup of the file which was from 1 week after it was originally saved in April 2023.  File is still corrupt. 

So it's safe to say Turbo Tax saved a corrupted file which was doomed from the beginning.

I highly recommend saving a PDF copy.  Also verify the file you saved by exiting TT and restarting TT and reopening the file.  Open the PDF as well to ensure it is not corrupt. 

Intuit needs to publish a repair tool to fix these corrupted files because the issue is wide spread and causing much inconvenience, for until now, loyal customers.  I've noticed that the particular file I am having trouble with isn't accompanied by a tilde file with the same name like the other files that work. 

I can't think of a worse issue for an application to have where it saves it's own files in corrupted state.  Just awful, amateur stuff.  Makes me wonder how safe my data is with Intuit when they make errors in something as fundamental as saving their own tax file.  Losing trust fast! 

HRB and other competitors can open/use TT files, might be headed that dir next year! 

[37CL]

Have used TT for many years, never before having to establish an "INTUIT" account. Bought the 2023 CD from COSTCO. Followed the instructions, created the required "INTUIT" account, completed the effort, saved the file and, luckily, I also saved a PDF version. Came back the next day to check my work before submission. Could NOT open the file. Kept getting a "Sorry, the file is corrupt." message.  The INTUIT "Contact" and "Help" features are absolutely WORTHLESS.  I talked to "Estrella" in Texas for more than 40 minutes. She used "Glance" to view my desktop and could NOT solve the problem. I told her I wanted a refund and she responded that she could arrange that and would send an Email to facilitate the refund. She did send an Email, but only an Email asking me to "review" TurboTax 2023 Deluxe. What a joke. Called again and got "Lindsay" in Ohio. Another hour wasted talking to a complete idiot. She was CLUELESS.  Finally decided to print the PDF copies of both Federal and State and file by mail. NEVER AGAIN WILL I USE TURBOTAX and will share my 2023 experience widely. GARBAGE SOFTWARE and ignorant people manning the help lines. My next internet stop tonight will be the COSTCO website where by way of a review I will share my INTUIT TURBOTAX experience with millions of COSTCO shoppers. 

[37CL]

Same issue. Completed the effort with CD purchased at COSTCO as I have done for many years, saved the file, came back an hour later to check my work. File will not open, message says "Sorry, but the file is corrupt.". I called the help line talking to "Estrella" in Texas, "Lindsay" in Ohio, and then "Leo", finally reaching Lacie D. in Oklahoma. The first two were completely WORTHLESS.  Several hours invested in trying to fix the problem. Estrella and Lindsay had not a clue. Leo was helpful in getting me through to Lacie. She actually worked hard to fix the problem, even called me back the next day (unbelievable), but no fix was to be had.  I was smart enough to save a PDF, so I filed the Federal return via the mail and had to get a waiver from my state DOR to file my state return by mail. I am out the $55.99 I paid COSTCO for the CD plus the postage and tracking for both returns (about 23 dollars). I requested a refund from INTUIT / TurboTax using the prescribed refund request process, but they said "No." via an Email I received today. So now I will go on every internet venue I can find and tell the world how jacked-up INTUIT / TurboTax is. I will dwell on the COSTCO review website and give INTUIT / TurboTax the terrible review they have earned. Hundreds of thousands of COSTCO shoppers will read my review. I have since learned that this problem dates back to 2018 and has never been fixed. No more TurboTax for me. Must be some real amateurs working at INTUIT.  

[fletch1165]

YOu guys are finished as a reputable tax service. NEVER again after this incompetence.

[fletch1165]

So I have to delete all my old files and versions of turbo tax and only reinstall the one I'm working on? Why? Mind blowing really. I thought I bought these programs to make it easy. Used to file by hand in the old days.

[itismenotyou]

That's not going to fix it.  The application saved your file in corrupt state, your time was wasted and the file is  useless. 

Intuit has lost their reputation by refusing to fix this awful bug.  I had been been using TT since  the 1990's but I just can't trust it anymore.  I will surely be using a different product next year. 

The only thing Intuit could do to keep me as a customer is to announce they have found and fixed this bug, and supply a tool/utility to fix my corrupt files and/or fix them on the fly while opening.

[fefeller]

I was able to open my supposedly "corrupted" file with the old 2023 program. I then saved it as a new copy and that new file could then be uploaded to the 2024 browser version just fine.