Have used TT for many years, never before having to establish an "INTUIT" account. Bought the 2023 CD from COSTCO. Followed the instructions, created the required "INTUIT" account, completed the effort, saved the file and, luckily, I also saved a PDF version. Came back the next day to check my work before submission. Could NOT open the file. Kept getting a "Sorry, the file is corrupt." message. The INTUIT "Contact" and "Help" features are absolutely WORTHLESS. I talked to "Estrella" in Texas for more than 40 minutes. She used "Glance" to view my desktop and could NOT solve the problem. I told her I wanted a refund and she responded that she could arrange that and would send an Email to facilitate the refund. She did send an Email, but only an Email asking me to "review" TurboTax 2023 Deluxe. What a joke. Called again and got "Lindsay" in Ohio. Another hour wasted talking to a complete idiot. She was CLUELESS. Finally decided to print the PDF copies of both Federal and State and file by mail. NEVER AGAIN WILL I USE TURBOTAX and will share my 2023 experience widely. GARBAGE SOFTWARE and ignorant people manning the help lines. My next internet stop tonight will be the COSTCO website where by way of a review I will share my INTUIT TURBOTAX experience with millions of COSTCO shoppers.
