Same issue. Completed the effort with CD purchased at COSTCO as I have done for many years, saved the file, came back an hour later to check my work. File will not open, message says "Sorry, but the file is corrupt.". I called the help line talking to "Estrella" in Texas, "Lindsay" in Ohio, and then "Leo", finally reaching Lacie D. in Oklahoma. The first two were completely WORTHLESS. Several hours invested in trying to fix the problem. Estrella and Lindsay had not a clue. Leo was helpful in getting me through to Lacie. She actually worked hard to fix the problem, even called me back the next day (unbelievable), but no fix was to be had. I was smart enough to save a PDF, so I filed the Federal return via the mail and had to get a waiver from my state DOR to file my state return by mail. I am out the $55.99 I paid COSTCO for the CD plus the postage and tracking for both returns (about 23 dollars). I requested a refund from INTUIT / TurboTax using the prescribed refund request process, but they said "No." via an Email I received today. So now I will go on every internet venue I can find and tell the world how jacked-up INTUIT / TurboTax is. I will dwell on the COSTCO review website and give INTUIT / TurboTax the terrible review they have earned. Hundreds of thousands of COSTCO shoppers will read my review. I have since learned that this problem dates back to 2018 and has never been fixed. No more TurboTax for me. Must be some real amateurs working at INTUIT.
