my turbo tax deluxe cd

[k-4]

I bought turbo tax deluxe cd and tried to install the updates, but it kept telling me that it was unsuccessful. I have been using TurboTax for many years and I have never had this happen before, so I kept trying. However, nothing I tried worked. So, now I want to try turbo tax online, but could not remember my user ID or password. I just finally got done setting up an account. Now, I would like to download and install it from your website, but I have never done it before. Is there someone who can help me?

[HeatherPLO]

Try the steps in this Help Article to assist with downloading your software from a CD purchase.  

[DLong3333]

Try to run the CD installation routine again, if that doesn't work try the HELP button

[SteamTrain]

Other:.....for the CD version updating

1) if on Windows, make sure you have fully installed any waiting Windows updates....partially-installed Windows updates are known to block TTX updates.  Then reboot...even if you had no updates to install.

IF that doesn't work, and if on Windows:

2)  Download and install the Manual update.  that can take longer than you think to install...start it up, make sure it's started, then go make & eat a meal, or take a shower..etc...

Manually Update TurboTax for Windows Software (intuit.com)