turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

My phone number has changed but it will not let me get text updates to change it?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
MoniqueLO_
Intuit Alumni

My phone number has changed but it will not let me get text updates to change it?

Have you successfully changed your phone number in your TurboTax account? If not, if you are able to sign into your account using a different verification method then please see this Help Article for instructions on how to change your phone number in your TurboTax account.

 

If you are completely unable to log into your TurboTax account then please see this Help Article for account recovery information.

 

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@vipclient09
 

My phone number has changed but it will not let me get text updates to change it?

Yes it's correct on profile 

But unable to change at the end of the process to receive text updates 

That is inaccessible 

SForrestLO
Intuit Alumni

My phone number has changed but it will not let me get text updates to change it?

If you are having problems with the program or glitches, please try clearing your cookies and cache. If you have already filed, you won't be able to make the change. 

How to clear your cache. https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135


How to delete cookies. https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978


If this does not work, I recommend trying another browser and checking your internet connection, ensure you are hardwired.

If you need additional assistance you can contact an agent. 
https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question