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Level 1

Question

My license code won't work?

Forum|Forum|5 years ago
January 16, 2021
2 replies
3 views

When I enter my license code it says something is wrong and I don't know what it is?

TurboTax Self Employed Online

Level 15

For one thing you are posting from online Self-Employed. That license code is only for the CD/download.

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/01/871966

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Level 15

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Level 2

Mine won’ either. Got it at Costco. Using download, not CD

Level 15

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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