My IL state tax return keeps getting rejected. I get and email saying that something is wrong with IL pin, Prior year AGI, and or my ID number. What should I do?

[shelbygo19]

I already looked into the AGI and I didn't file taxes in 2016 and my ID info was all correct. Yet I still got rejected AGAIN!

[CassieLO]

The steps in the TurboTax FAQ below may help you fix your rejected return.

Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the file by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).

In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control.

https://ttlc.intuit.com/questions/1901491-how-do-i-fix-a-rejected-return

You can also look at the TurboTax FAQ below that specifically addresses AGI rejects.

https://ttlc.intuit.com/questions/3415597-what-if-i-entered-the-correct-agi-and-i-m-still-getting-an...