my city taxes have a watermark saying they are not final how do i fix this?

[nikkicole1986]

I was able to file my state and federal, they do not have a watermark, only the city taxes and it is well past the date. I spoke to someone at turbo tax and they cant figure it out either.

[BrittanyS]

Can you clarify if you are filing with TurboTax Online or TurboTax Desktop?

[nikkicole1986]

Online, not downloaded. I cannot e-file for my cities, so it's paper and print to file. I redownload the copy of my files today to see if it was fixed and it is not. Tax returns are being accepted so it's not to early or too late. Also my partner used turbo tax, same cities, and his do not say that. I even tried to edit and file an addendum to see if that would help, it does not show my 2024 city taxes for edit only 2023, so I cannot access my 2024 city taxes to even edit them at this point. My federal and state taxes were already accepted and refunds sent, so that is not the issue. We tried things for 45 minutes while on the phone with the specialist, no fix could be found. 

[CatinaT1]

Please call TurboTax Customer service if you are still experiencing this problem.  Here is a link:  Turbo Tax Customer Service 

[nikkicole1986]

I did call and was on the phone with them for over 40 minutes trying to figure it out. That's why I posted here to see if anyone else could help. A ticket was placed to have someone look into it but I have not heard back. My local city said it was fine and took the copies when I went in to talk to them yesterday. I am not sure about the other city yet, if they will accept it or not.