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marielp11
New Member

My account is not working. I keep on wanting to change or add a W-2 form and it logs me out each time.

 
3 Replies
JeanneLO
Employee TurboTax Specialist

My account is not working. I keep on wanting to change or add a W-2 form and it logs me out each time.

Please  follow the steps in this TurboTax FAQ to take a picture of your W-2 in TurboTax Online:

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-take-a-picture-of-my-w-2-in-turbo...

 

If you are experiencing a problem you may need try another browser or clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

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JZeuSR
Returning Member

My account is not working. I keep on wanting to change or add a W-2 form and it logs me out each time.

I have a similar issue with "My Expert" only being the option to click but it dose not do anything. 

MichelleLO
Employee TurboTax Specialist

My account is not working. I keep on wanting to change or add a W-2 form and it logs me out each time.

@JZeuSR Are you trying to connect with a TurboTax expert in TurboTax Live?

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